A physician was on his way to the photocopier. He stopped by my desk to verify the password. I confirmed that he had it right. A nurse piped up and said, “
Sympathetically, he looked at the multitude of papers that covered my desk as I attempted to finish the last of the paperwork before the next shift started. I told him not to worry about it and I reached out and took the paper out of his hands.
<>I looked at the paper and explained the hesitation I felt towards obliging to the request. He questioned the usual procedure and I explained it to him. He understood. But then, again, a nurse piped up and explained in this case why it was okay. His Dad is a cardiac surgeon. If they want a copy of their EKG they can have one.
The physician looked at me, the nurse looked at me. Both looked at me with looks that said, “We’re not going to ask you again”. It was obvious that I lost my case. Dutifully, I obliged to their request. <>I returned to the nursing station one minute later. Years of Health Records experience, and ER experience told me that handing a patient a copy of their chart is wrong. We can fax it to their family doc, but as to hand a copy over in person, we’re not supposed to. I know that.
But this time, I wasn’t given a choice. And after denying the request and being asked again, or rather told again, I knew I had to oblige. So I handed over the papers and clarified that if anyone asked, they didn’t get them from me. Because I know, it’s me, and I should know better.